Privacy Policy

Privacy Policy for F and F

Effective Date: September 17, 2026

App Name: F and F

Developer/Business Name: Friends & Family F&F

Operating Region: Kadapa, Andhra Pradesh, India

1. Introduction

Welcome to F and F (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website ([https://friendsandfamilyindia.com](https://friendsandfamilyindia.com)) to order food, cakes, and other local goods.

2. Information We Collect

We collect only the information necessary to provide seamless local delivery services in Kadapa:

  • Information You Provide Voluntarily:
    • Contact and Delivery Information (such as your delivery address, phone number, and name) when you place an order or optionally create an account.
    • Account Credentials (if you choose to register and log into “My Account” to view past order history).
  • Location Data:
    • With your explicit permission via your device, we use one-click location auto-detect to automatically fill in delivery address fields to ensure accurate food and goods delivery. You can also choose to enter your address manually.
  • Transaction and Payment Data:
    • Order details, cart contents, and quantities. Note: Online payments and UPI transactions are securely processed through third-party payment gateways (such as KnitPay); we do not store your complete banking credentials or UPI PINs on our servers.
  • Automatically Collected Technical Data:
    • Basic device information, IP address, browser type, and app performance logs to help us maintain service stability and troubleshoot issues.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process, prepare, and deliver your food, cakes, and retail orders accurately to your location in Kadapa.
  • To enable guest checkout or manage your user account preferences.
  • To communicate order updates, bills, and customer support notifications.
  • To improve our app’s performance, user interface, and search tools.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

  • Delivery Partners & Vendors: Local restaurants, bakers, and delivery drivers solely to fulfill and deliver your requested orders.
  • Payment Processors: Secure third-party gateways to process your payments safely.
  • Legal Compliance: When required by applicable laws, regulations, or legal processes in India.

5. Data Security

We implement appropriate technical and organizational security measures—including data encryption in transit—to protect your personal information from unauthorized access, alteration, or disclosure.

6. Your Choices and Account Deletion

  • Guest Browsing: You can browse menus, search products, and add items to your cart without creating an account or logging in.
  • Data Deletion Requests: If you have created an account and wish to delete your data or account, you can request permanent deletion by contacting us directly at our support channels, and we will purge your associated records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: